Last updated: 16 April 2026

Arko Prestige Spa, located at N°13, Rue Aïn Sidi Ali, Casablanca 20150, Morocco, is committed to protecting the privacy of its users. This Privacy Policy describes how we collect, use, store and protect your personal data when you visit our website or use our services.

1. Data controller

The controller of personal data is:

Arko Prestige Spa
N°13, Rue Aïn Sidi Ali
Casablanca 20150, Morocco
Phone: +212 522 47 29 49
Email: contact@arkoprestigespa.com

2. Personal data collected

We collect the following personal data in the course of our business:

Data provided directly by the user:

First and last name
Email address
Phone number
Requested service
Preferred appointment date and time
Number of people
Messages and special requests
Subject of the contact request

Data collected automatically:

IP address
Browser type and version
Operating system
Pages viewed and length of visit
Traffic source and referring URL
Cookie data and similar technologies

3. Purposes of data processing

Your personal data is collected and processed for the following purposes:

Processing and confirming bookings for treatments and services
Responding to your contact requests and questions
Sending newsletters and promotional offers (only with your prior consent)
Improving the quality of our services and the user experience on our website
Statistical analysis of website traffic
Complying with our legal and regulatory obligations
Customer relationship management and post-treatment follow-up

4. Legal basis for processing

The processing of your personal data is based on the following legal grounds:

Consent: for sending newsletters and marketing communications, and for setting non-essential cookies
Performance of a contract: for processing bookings and providing our services
Legitimate interest: for improving our services, website security and statistical analysis
Legal obligation: for compliance with the tax, accounting and regulatory obligations applicable in Morocco

5. Data retention period

We keep your personal data for the following periods:

Booking data: 3 years from the last service
Contact data: 3 years from the last exchange
Newsletter data: until you withdraw your consent (unsubscribe)
Browsing data and cookies: 13 months maximum
Accounting and tax data: 10 years in accordance with Moroccan law

6. Data recipients

Your personal data may be shared with the following recipients:

Internal staff: members of the Arko Prestige Spa team authorised to process bookings and contact requests
Website host: Hostinger International Ltd, which hosts our website and may have access to data in the course of technical maintenance
Technical service providers: providers of analytics tools (Google Analytics), email management and online payment, strictly to the extent necessary for their services
Competent authorities: where required by law or by court order

We never sell, rent or transfer your personal data to third parties for commercial purposes.

7. Data transfers outside Morocco

As our website is hosted by Hostinger, your data may be transferred to and stored on servers located in the European Union. Hostinger implements security measures in line with international data protection standards, including the General Data Protection Regulation (GDPR). We ensure that any data transfer is covered by appropriate safeguards to guarantee an adequate level of protection.

8. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include:

SSL/TLS encryption for all communications between your browser and our website
Restricted access to personal data, limited to authorised persons
Secure passwords and strong authentication for access to internal systems
Regular data backups
Regular updates of our systems and security software

9. Your rights

In accordance with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data, you have the following rights:

Right of access: you may request access to all the personal data we hold about you
Right to rectification: you may request the correction of inaccurate or incomplete data
Right to object: you may object to the processing of your data on legitimate grounds
Right to erasure: you may request the deletion of your personal data, subject to our legal retention obligations
Right to withdraw consent: you may withdraw your consent at any time for processing based on it, without affecting the lawfulness of processing carried out before the withdrawal

To exercise any of these rights, please contact us by email at contact@arkoprestigespa.com or by post at the following address: Arko Prestige Spa, N°13, Rue Aïn Sidi Ali, Casablanca 20150, Morocco. We undertake to respond to your request within 30 days.

10. National Commission for the Control of Personal Data Protection (CNDP)

If you believe that the processing of your personal data infringes your rights, you may lodge a complaint with Morocco’s National Commission for the Control of Personal Data Protection (CNDP).

CNDP — Commission Nationale de contrôle de la protection des Données à caractère Personnel (National Commission for the Control of Personal Data Protection)
Website: www.cndp.ma

11. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any change will be published on this page with the date of the update. We encourage you to check this page regularly to stay informed about how we protect your personal data.

12. Contact

For any question about this Privacy Policy or the handling of your personal data, you can contact us:

Arko Prestige Spa
N°13, Rue Aïn Sidi Ali
Casablanca 20150, Morocco
Phone: +212 522 47 29 49
Email: contact@arkoprestigespa.com